Guest Relation

About the role

The Guest Relation team at Sheraton creates memorable experiences for every guest throughout their stay. As a Guest Experience Expert you will be empowered to move across the property, address guest needs, and ensure smooth operations from check‑in to check‑out.

Key responsibilities

• Provide a full range of guest services, including check‑in, check‑out and handling special requests.
• Process operational tasks, complete reports and share local area highlights with guests.
• Maintain a safe work environment, follow company policies, protect assets and uphold quality standards.
• Stay on your feet for extended periods and perform physical tasks such as lifting objects up to 10 lb.
• Ensure professional appearance, uniform compliance and clear communication at all times.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior related work experience required.
• Ability to stand, walk, sit or move for long periods and lift up to 10 lb without assistance.
• Commitment to safety, confidentiality and company policies.
• Team‑player attitude with a focus on delivering exceptional guest experiences.

Required skills