CCTV Agent

About the role

The CCTV Agent is responsible for maintaining the safety and security of the property by monitoring surveillance systems, responding to alarms, and assisting guests and staff during emergencies. This full‑time position requires constant vigilance, physical stamina, and the ability to act quickly in critical situations.

Key responsibilities

• Patrol all areas of the property and lock entrances when required.
• Monitor closed‑circuit television (CCTV), perimeter alarm, duress alarm, and fire‑life‑safety systems.
• Conduct daily physical hazard inspections and respond to accidents, providing first aid/CPR or contacting EMS.
• Assist guests and employees during emergencies, defuse disturbances, and escort unwelcome persons.
• Complete incident reports, loss‑prevention shift summaries, and maintain confidentiality of all security documentation.
• Investigate incidents, gather evidence, and interview relevant parties.
• Follow company policies, report unsafe conditions, and uphold professional appearance standards.

Required profile

• Ability to stand, sit, or walk for extended periods and lift up to 50 lb unassisted (75 lb with assistance).
• Clear vision for reading small print and inspecting equipment.
• Physical fitness to respond quickly, including running or jogging when needed.
• Willingness to obtain any required state licensing or registration.

Required skills

• CCTV monitoring
• Perimeter alarm system operation
• Duress alarm response
• Fire safety system monitoring
• First aid/CPR certification
• Incident reporting
• Investigation and evidence‑gathering

What we offer

• Full‑time schedule with on‑site work environment.
• Opportunities for professional development in loss prevention and security.