Customer Support Specialist

About the role

We are seeking a proactive Customer Support Specialist to join an international team that delivers a wide range of services across multiple markets. The role focuses on delivering fast, accurate assistance to customers through various channels while helping to improve the product based on user feedback.

Key responsibilities

• Respond to inbound customer inquiries via phone, email and live chat in a timely and accurate manner.
• Make outbound or proactive calls to customers and partners to resolve issues or gather information.
• Document feature requests, work‑arounds and common problems and share them with internal teams.
• Collect and relay customer feedback to product, sales and marketing departments.

Required profile

• Genuine passion for helping people and strong communication abilities.
• Excellent problem‑solving and conflict‑management skills.
• Fluent written and spoken Arabic (Hassaniya dialect) and French, with the ability to type quickly and accurately.

Required skills

• None specified beyond language proficiency and communication.