Customer Support Specialist

About the role

Our client, an international company operating across multiple markets, is seeking a Customer Support Specialist to deliver high‑quality assistance and communication to its customers and partners. The role involves handling inbound queries, making proactive outreach, and feeding valuable feedback to internal teams. You will act as a primary point of contact, ensuring customer satisfaction while supporting product and service enhancements through continuous communication.

Key responsibilities

• Respond to customer inquiries promptly via phone, email, and chat.
• Make outbound and proactive calls to customers and partners.
• Share feature requests and effective workarounds with the team.
• Collect customer feedback and relay it to product, sales, and marketing departments.

Required profile

• Genuine passion for helping and communicating with people.
• Strong problem‑solving and conflict‑management abilities.
• Excellent written and verbal communication skills in Hassaniya Arabic and French, with the ability to write quickly and accurately.