Product Specialist – Komatsu Equipment

About the role

Provide technical expertise on all breakdowns and service cases escalated by the countries and central teams, while developing deep product knowledge of Komatsu equipment for BIA’s aftermarket teams.

Key responsibilities

• Act as the single point of contact between OEMs and BIA, monitoring and following up all technical support issues.
• Maximize claim recovery and ensure compliance with OEM standards, tools and processes.
• Prepare and submit technical reports, statistics and progress updates to BIA management.
• Conduct remote or on‑site investigations of major technical issues, coordinating with local teams, OEMs and customers.
• Analyze machine data (KOMTRAX Plus, telemetry) to detect potential issues and recommend improvements.
• Support deployment of digital solutions such as Smartfleet and OEM programs.

Required profile

• Mechanical or electro‑mechanical engineer (diploma or equivalent experience).
• 5–10 years of experience as a technical engineer or similar role.
• Proven experience with Komatsu KLTD machines (HD1500, D375, WD600) and Komatsu EQP Care & SMAP systems.

Required skills

• Komatsu KLTD machines (HD1500, D375, WD600)
• Komatsu EQP Care system
• Komatsu SMAP system
• MS Office, advanced Excel
• SAP (plus)
• KOMTRAX Plus telemetry analysis
• Smartfleet digital solution

What we offer

• Permanent contract with a competitive salary and extra‑legal benefits.
• International, family‑owned company encouraging autonomy, team spirit and continuous training.
• Opportunities to take initiative and further develop the function.