Customer Support Specialist

About the role

We are seeking a Customer Support Specialist to join our team in Mauritania, providing timely and effective assistance to customers via phone, email, and chat.

Key responsibilities

• Deliver support across multiple communication channels (phone, email, chat).
• Assist customers with technical issues related to our products or services.
• Escalate complex cases to senior specialists or relevant departments.
• Maintain accurate logs of support interactions and update customer records.
• Collaborate with the team to ensure high-quality support and customer satisfaction.

Required profile

• Solid knowledge of computer hardware and software.
• Access to a personal laptop or PC with stable internet and backup power.
• Ability to work in a team and support colleagues.
• Eagerness to learn and develop professional skills.
• At least 6 months of customer support experience (preferred).
• Availability for flexible shifts, including weekends and holidays.
• Fluency in Arabic, French, and English.

Required skills

• Computer hardware
• Computer software