Laundry Manager

About the role

The Laundry Manager is responsible for the daily operations and services of the hotel laundry department in Nouakchott. The position directs and works with employees to wash, dry and iron linen for guest rooms and the Food and Beverage/Culinary Department, within existing time constraints, while keeping the workplace safe and clean. It aims to ensure guest and employee satisfaction while maximising the department's financial performance.

Key responsibilities

• Manage day-to-day operations, quality and standards, and supervise and manage employees, including covering their duties in their absence
• Communicate safety procedures and codes, monitor safety-related processes, and bring issues to the department manager and Human Resources
• Understand budgets, operating statements and payroll reports, and help achieve or exceed budgeted goals through controllable expenses
• Order and manage supplies, equipment, tools and uniforms within budget, and work with Engineering on equipment maintenance
• Supervise daily shift operations, ensure compliance with policies and standards, and operate department equipment and report malfunctions
• Lead teams by example, build trust and cooperation, and coach and mentor employees
• Recruit, hire and promote staff, schedule them, track attendance, handle progressive discipline and performance appraisals, and solicit employee feedback
• Provide exceptional customer service, coach employees on guest needs, and set a positive example for guest relations
• Develop backup plans for breakdowns, evaluate new techniques and equipment, and take part in departmental meetings

Required profile

• High school diploma or GED
• 2 years of experience in laundry, housekeeping or a related field