Laundry Manager

About the role

Sheraton is looking for a Laundry Manager in Nouakchott, Mauritania, responsible for the daily operations and services of the hotel laundry. The position directs and works with employees to wash, dry and iron linen for guest rooms and the Food and Beverage/Culinary Department, within existing time constraints, while keeping the workplace safe and clean and maximising department financial performance.

Key responsibilities

• Manage day-to-day operations, quality and standards, and supervise and manage employees, covering for them when absent
• Communicate safety procedures and codes, monitor safety-related processes, and ensure compliance with laws, regulations and standards
• Understand budgets, operating statements and payroll reports, and help achieve or exceed budgeted goals
• Order and manage supplies, equipment, tools and uniforms within budget, and work with Engineering on equipment maintenance
• Supervise daily shift operations and run department equipment, reporting malfunctions and developing backup plans for breakdowns
• Evaluate and implement new techniques, supplies and equipment
• Lead teams, build trust and cooperation, and coach and mentor staff
• Recruit, interview, hire and promote staff, schedule them, track attendance, handle progressive discipline and performance appraisals, and solicit employee feedback
• Provide exceptional customer service, coach employees on guest needs and set a positive example for guest relations

Required profile

• High school diploma or GED
• 2 years of experience in laundry, housekeeping or a related field