Training Manager – Hospitality

About the role

The Training Manager will drive company values and philosophy by ensuring all training and development activities are strategically linked to the organization’s mission and vision. Working closely with property leadership, the role identifies employee and organizational development needs and delivers effective training to achieve desired business results.

Key responsibilities

• Administer employee training programs: promote and inform staff about training, demonstrate leadership in guest hospitality, ensure ongoing training on guest expectations, use effective methods, meet regularly with training cadre, observe service behaviors and provide feedback.
• Evaluate training program effectiveness: monitor enrollment and attendance, hold regular progress meetings with participants, partner with operational leaders to assess skill application, review comment cards and guest satisfaction data, measure transfer of learning, incorporate adult‑learning principles.
• Develop training program plans and budgets: align training activities with the mission and vision, identify performance gaps, collaborate with managers to design and implement training, adjust methodologies as needed, ensure programs impact key business indicators and embed brand values.
• Manage training budgets: participate in budget development, control departmental expenses in line with HR and property financial goals, use P‑card where appropriate, monitor and report on budget performance.

Required profile

• 2‑year degree in Human Resources, Hotel & Restaurant Management, Hospitality, Business Administration or related field plus 2 years of relevant experience, **or** a 4‑year bachelor’s degree in the same fields with no experience required.
• Certified trainer.