Front Desk Manager

About the role

The Front Desk Manager supports the Front Office Manager in overseeing all front‑office functions at the Sheraton Nouakchott Hotel. This full‑time, onsite role ensures smooth check‑in/check‑out processes, high guest satisfaction, and strong financial performance of the department.

Key responsibilities

• Supervise daily operations of Bell/Doorman staff, switchboard, and Guest Services/Front Desk.
• Handle guest complaints, resolve disputes, and ensure timely service recovery.
• Maintain staffing levels to meet service standards and financial targets.
• Communicate business objectives to the team, recognize performance, and drive results.
• Act as the acting Front Office Manager in the manager’s absence, covering all front‑office areas.
• Monitor department performance against property financial goals and implement corrective actions.

Required profile

• High school diploma or GED with at least 2 years of guest‑services or front‑desk experience, OR a 2‑year degree in Hotel & Restaurant Management, Hospitality, Business Administration, or a related field.
• Strong interpersonal and communication abilities.
• Demonstrated leadership and ability to coach and develop staff.

Required skills